Returns & Exchanges
At Italian Food Online, we strive to ensure every shipment meets our high standards for quality and authenticity. Due to the perishable nature of our products, we offer specialized return and refund options to guarantee your satisfaction.
Inspect Your Delivery
Examine your package immediately upon arrival for any signs of damage or temperature compromise, especially for chilled items like cheeses or cured meats.
Contact Support
If you receive a damaged or incorrect item, email our support team within 48 hours of delivery with your order number and clear photos of the product.
Review and Approval
Our culinary experts will review your claim to determine if a replacement or a full refund to your original payment method is appropriate.
Resolution
Once approved, we will ship a replacement at no extra cost or process your credit within 3-5 business days; please note that non-perishable returns must be unopened.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing